Privacy Policy

Introduction

Simple Plumbing (ABN: 68 645 718 387) is committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your personal information, ensuring compliance with Australian laws.

Information Collection

We collect the following personal information through instant forms on Facebook:

• Names

• Contact details

• Addresses

• Email addresses

Purpose of Collection

The personal information we collect is used solely to provide our plumbing services to you. This includes scheduling appointments, providing quotes, and sending relevant service updates.

Legal Basis

Our legal basis for collecting and processing your personal information is based on:

• Consent: By providing your information through Facebook instant forms, you consent to its use for the purpose of receiving our services.

• Contract: The data collected is necessary for us to perform the services you have requested.

Data Sharing

We do not share your personal information with any third parties. Your data is used only by Simple Plumbing for the purposes outlined in this policy.

Data Security

We implement security measures to protect your personal information from unauthorized access, loss, or misuse. While we take these precautions, it is important to understand that no data transmission over the internet can be guaranteed to be 100% secure.

Cookies and Tracking Technologies

We do not use cookies or any other tracking technologies on our website.

User Rights

You have the right to:

• Request access to your personal information.

• Request the correction of any inaccurate or incomplete information.

• Request the deletion of your personal information.

To exercise these rights, please contact us using the details provided below.

Complaints and Response Time

If you have any complaints about how we handle your personal information, you can contact us directly. We will acknowledge receipt of your complaint within 1 business day and aim to resolve it within 10 business days.

Retention of Documentation

We retain all complaint documentation for at least seven years following resolution to ensure compliance and improve our services.

Escalation Procedure

If the matter needs further escalation, our management team will personally review your case within a reasonable timeframe to ensure a thorough and fair investigation.

Policy Updates

We may update this privacy policy from time to time. Any changes will be posted on our website, and we will notify you of significant changes.

Contact Information

If you have any questions or concerns about our privacy practices, please contact us at: Simple Plumbing Address: 40 Pringle Rd Hebersham 2770 Email: info@simpleplumbing.com.au Phone: 0435 917 917